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Performance Evidence
liaise with appropriate family members and friends of the deceased and funeral personnel to establish relevant information in order to prepare appropriate funeral ceremonycommunicate with the bereaved according to funeral services industry protocols and parametersidentify and organise required resourcesuse effective public speaking techniques to sensitively deliver appropriate funeral speeches according to client requirements and required timeframesevaluate ceremony based on client feedback.Evidence of performance of planning and conducting funeral ceremonies of diverse client requests on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.
Knowledge Evidence
roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral ceremoniesfeatures of ceremony requirements, including but not restricted to:committal style:burialinurnmentcremationentombmentmemorial serviceselection of text readings or scriptures public acknowledgment of deceasedchoice of speakers or readersinclusion of work and community colleagues placing special personal effects with the deceaseduse of musicaudiovisual, such as videos or DVDsuse of lightingplacement of candleschoice and placement of flowersphotographsspecial locations:outdoorsprivate homecemeterycrematoriumresources required conducting funeral ceremonies processes for burial and inurnmentsocial, religious and cultural differences and traditions that impact on conducting a funeral ceremonyprofessional funeral services industry parameters and protocols in dealing with the bereaved and the deceasedworkplace policies and procedures regarding performing funeral celebrancytechniques that allows for effective public speaking, including: methods for managing nerves:centred breathing practising material checking environment and facilities positive thinkingtone, pitch and volume of voicepace of deliveryuse of body language and eye contactpurpose and benefits of formal and informal client feedback mechanisms.